Most common F.A.Q.

How do I book a ferry ticket?
It’s easy. Using the search box on any of our ferry pages, select your route, fill in your dates and number of passengers and click ‘Search’. You'll immediately be able to see which boats are available, how much they cost and when they depart. Then just click ‘Book’ and follow the booking process for instant confirmation. It’s quick and easy, you can pay by credit card or with your PayPal account, and you will receive your e-tickets immediately.

Please note that ferry tickets can be purchased up to 24 hours before departure.

Will I receive paper tickets?
No, as soon as you have completed the booking process you’ll receive an immediate email notification confirming the details of your booking from [email protected] with your e-tickets in an attachment. If, for any reason, you do not receive this email within a few minutes of making a booking, please log-in to your email provider and check your Spam/Junk folders. Please then mark our email as Safe/Not Junk. Should you still not have an email from us, contact us immediately at [email protected]

Which ferry should I take?
It really depends on where you need to travel to or from and on what day of the week. For quick and easy transfers between St Maarten Airport (SXM – Princess Juliana Airport) and Anguilla you should take one of our airport shuttle services. When travelling to Anguilla, we recommend a minimum connection time of 45 minutes between the time your flight arrives and the ferry departure time. When travelling from Anguilla to St Maarten, we advise booking a ferry at least 2.5 - 3 hours before your flight is scheduled to depart.

For trips to St Barts, it really depends which day of the week you wish to travel and where on St Martin / St Maarten you’re staying. If you’re on the French side of the island you could take Voyager Ferry to St Barths, leaving from either Marigot in the north or Oyster Pond in the east. For anyone staying on the Dutch side, particularly in the Simpson Bay area, The Edge to St Barts is the obvious choice.

For the ferry to Saba it again depends on day of the week and where you’re staying. From Philipsburg, take the Dawn II ferry to Saba if staying longer overnight on Saba. For day trips The Edge ferry to Saba is your only option.

Do you offer airport transfers?
Airport transfers to/from the purpose-built St Maarten-Anguilla Dock are currently only offered to customers travelling between St Maarten and Anguilla with our partners Calypso Charters and Funtime Charters. Please note, this service is not available to passengers travelling on Same Day Return fares.

I've booked an airport shuttle service to Anguilla. What happens when I arrive at the airport?
A representative of your chosen boat company (Calypso Charters or Funtime Charters) will be waiting for you in the arrivals hall. Once you've identified yourself to them they will assist you with you luggage and lead you to the complimentary transport waiting to take you the short distance to the boat dock (approx. 5 minutes).

Can I change the date/time of my tickets?
Yes, when you make a booking you’ll receive an immediate email confirmation along with your e-tickets. On your e-ticket is the contact email-address and phone number for the ferry company. Simply send them an email, or call, with your preferred new dates/times, at least 24 hours before departure, and the changes will be made (subject always to availability) for free. If the new date of travel falls within a higher price period/season, you will only be charged the difference in fare.

Within 24 hours of departure, dates/times may only be changed once at the discretion of the ferry company, who may levy a penalty fee. If the new date of travel falls within a higher price period/season, you will be charged the difference in fare. Any additional changes, within 24 hours of departure, will be considered a cancellation and subject to a 100% cancellation fee. In all cases, no (partial) refunds will be given if a new date of travel falls within a lower price period/season.

Can I cancel my tickets?
Yes, you can cancel your tickets but the Cancellation Policy applies.

Why should I book my hotel with StMartinbookings.com?
We offer a “Best Price Guarantee”. Being affiliated with both Agoda.com and Booking.com means that if you have reserved a hotel room through our affiliate partners' website and then show them that you could book the same room for the same dates at a lower rate that is viewable and bookable on another website, they will either match that rate or beat it! We offer all types of accommodation from luxury resorts and independent hotels to villas, guesthouses and cottages in St Maarten/St Martin, Anguilla, St Barts and Saba

  • You can book online 24 hours a day
  • Get instant email confirmation
  • The price you see on the website is the price you pay - there are no hidden extras
  • If you also book a ferry or airport shuttle on StMartinbookings.com you can select from a variety of special offers and make serious savings


Other info and FAQ


Making a booking

Confirmation of my hotel or fast ferry reservation

Changing or cancelling a hotel or fast ferry reservation

Prices and Payment for my hotel or fast ferry reservation

Website Security & Privacy Policy

Miscellaneous


Making a booking

How can I make a booking?
Bookings can be made online 24 hours a day. Simply fill in the information in the search boxes and follow the steps.

What if I have Special Requests?
Any special requests for hotels can be submitted during the booking process with our affiliate partners - Agoda.com and Booking.com. Should you have any special requests for your ferry transportation you can contact the ferry company directly. Their contact details will be on your e-ticket confirmation. Our booking system gets you the best rates but does not guarantee that special requests can be met. If you have any additional questions or specific requests, you can contact us at [email protected].

When do I pay for my booking?
For ferry tickets, full payment is required to secure the booking. For any changes, cancellations or refunds please refer to our Terms and Conditions.
When booking a hotel, it depends on which of our affiliate partners' websites you use.
Agoda.com - you will be charged in full at the time of booking. For any changes, cancellations or refunds please refer to the Agoda.com terms and conditions.
Booking.com - you pay directly at the hotel. No booking fees/deposits are required to make a reservation; although a credit card number is necessary to make a reservation.

Is there a time limit on when I can make a hotel reservation?
No, you have the option of making a hotel reservation up to a year in advance but we would not recommend leaving bookings to the last minute.

What happens to my hotel booking or fast ferry ticket if my flight is delayed?
If your flight is delayed please contact the hotel or ferry company immediately. We ask hotels and ferry companies to be sympathetic to guests that are delayed through no fault of their own, and as a result hope that you will not be charged. We cannot guarantee they will not charge you if inside the cancellation period, however if you are not satisfied with the way they deal with the situation, please let us know by email. We always recommend you take travel insurance to cover such occurrences.

If I have specific requirements, can I still make a booking with you or is it easier to book with the hotel directly?
No, it is still easier to make a booking with us. The hotels do not generally give out rates comparable with those on StMartinbookings.com. You can check the hotels' facilities on their individual information page and during the booking process you can enter specific questions or requests.

 

Confirmation of my hotel or fast ferry reservation

What happens when I make a hotel reservation?
Once you have browsed our selection of top recommended accommodation, click the "More Info & Rates" button to view availability and prices on either Agoda.com or Booking.com. You will then be taken to the selected affiliate’s website where you can see more information about the hotel and make a booking. You will be asked for your credit card details and a few personal details.

Agoda.com - To confirm your booking, full payment will be charged to your credit card or PayPal account. You will then receive an email confirmation from Agoda.com along with a Hotel Voucher. The hotel will also receive an email with your reservation
details. The hotel voucher AND credit card must be presented upon check-in at the hotel, together with a valid form of photo ID.

Booking.com - To confirm your booking a credit card number is required, but you will not be charged at that time. Payment is made directly to the hotel upon arrival/check-out. You will receive an email confirmation from Booking.com which also acts as your hotel voucher and should be presented upon check-in.

What happens when I make a fast ferry reservation?
Once you have chosen the fast ferry you would like to book, and ensured the details are correct, you may then select from a variety of special offers. After you have selected your special offers you will be taken through to a secure payment screen where you will first be asked for to provide a few personal details and then given the option to pay with your credit card or with your PayPal account.
As soon as you have confirmed your booking and agree to the amount that will be charged to your credit card, we will send you an email confirming all the details of your booking and contact details for the ferry company. The ferry company will also receive an email with your reservation details.

Do I need to re-confirm my booking directly with the hotel or fast ferry company?
No, you are not required to re-confirm your reservation with the hotel or fast ferry company. Once you make a reservation our system, you, and the hotel or ferry company will receive an email to confirm the booking. Should you however need assistance getting to your hotel, we would advise that you contact the hotel directly. We recommend you attach the hotel voucher you received when corresponding with the hotel so there can be no confusion over who you are.

How long does confirmation take?
Confirmation of your booking should be instant when booking online. You will receive and email confirming all your booking details. This email should be with you within 10 minutes of making a reservation.

What should I do if don't receive email confirmation of my booking?
Check your Junk/Spam mail folders. If it’s not in there and you have not received email confirmation of your ferry tickets, please contact us at [email protected] giving us all the details so that we can investigate.
For hotel bookings you can also check your booking status by logging on to 'manage my bookings' via the Agoda.com website or by signing-in to the My Booking.com tool on the Booking.com website.
For ferry bookings just provide us with either your name or the ferry company name and dates of travel. We will then be able to re-send your booking confirmation and e-tickets to you.

Does the credit card holder have to be present at check-in?
No, you can pay with someone else’s credit card. However you may be contacted by Agoda.com or Booking.com for security purposes when making a 3rd party booking.

 

Changing or cancelling a hotel or fast ferry reservation

I made a booking, what do I do if I wish to cancel/amend my booking?
For cancellations and amendments to hotel bookings, simply follow the link in the confirmation email you received when you made the booking. Make sure you check the hotel’s cancellation policy. All changes to dates will be subject to availability. Amendment fees may apply.

For fast ferry bookings simply contact the ferry company directly to make the necessary changes. Their contact information is on the e-tickets you received when you made the booking. All changes to dates/times will be subject to availability. Only one free date/time change is permitted within 24 hours of departure. In the event of a cancellation please copy the email you send to fast ferry company to [email protected] so we can process your refund.

What is the cancellation policy for hotels on the StMartinbookings website?
As an affiliate of Agoda.com and Booking.com, the cancellation policy for hotels can be found on www.agoda.com and www.booking.com respectively. The details and conditions of the cancellation policy will be different for each booking depending on the hotel, period of stay, room type, etc. Booking conditions, including cancellation policies can be viewed at any time during the hotel booking process. The cancellation policy/booking conditions link can be found in the middle of every page of the booking form. It will also be stated in the confirmation email sent to you. If you cancel your booking via their self-service option, the cancellation policy will be shown again upon cancellation.

 

Prices and Payment for my hotel or ferry reservation

Do I make payment with you or with the hotel or fast ferry company?
To make a confirmed hotel booking, full payment will be charged by Agoda.com at the time of booking whereas hotels reservations made via Booking.com only require a credit card guarantee at the time of booking; payment is then made directly to the hotel upon arrival/check-out.
For ferry tickets, you pay the total price of the ticket to StMartinbookings.com when you book it. Any refunds will be processed by StMartinbookings.com - See our Cancellation Policy for more info.

What currency will I have to pay in?
When booking a hotel you will have the option to select your preferred payment currency. For ferry tickets the currency is US Dollars ($).

How do you calculate exchange rates?
Due to the fluctuating nature of currency exchange we are unable to quote a specific exchange rate. To find out the current exchange rate, we recommend that you check with your bank or a foreign exchange agent. Although these may differ day to day, the price your booking is confirmed at is what you will pay. StMartinbookings.com has no control over fluctuating exchange rates and you may find that the exchange rate changes differ from your booking date to date of arrival.

What cards are accepted to secure my hotel reservation?
Agoda.com only accepts credit card (Visa, Master Card, AMEX, JCB and Carte Bleue) and PayPal. You are required to fill in your credit card details or log-on to your PayPal account to complete the booking process. Currently, all other methods of payment are not acceptable.
Booking.com hotels all accept credit card payments (Visa, Master Card). Some hotels also accept other credit cards, such as American Express, for reservation purposes. You can see which credit cards a hotel accepts in the Hotel Policies section under the hotel description and also when making your booking.

Are the rates per person or per room?
All rates advertised on Agoda.com and Booking.com are per room per night, excluding taxes and service charges (unless otherwise stated).

Are taxes included in the room rate?
In general, rates are excluding taxes and service charges. If any taxes are included in the rate this will be displayed under the ‘room type’.

Why do the prices differ by day or from the last time I checked?
StMartinbookings.com is all about getting our customers a great room at a great rate. Hotel and fast ferry prices will vary depending on how busy they are, which can mean different rates for different dates. For hotels we guarantee the best rates available online.
Prices can fluctuate at any time, even right up to the moment of your stay/trip. However, the price you have booked is always the price you will pay.

Is breakfast included in the rate?
Not always, so check the ‘room type’ on the hotel’s information page to see what is and isn’t included in the rate.
Each hotel is very clear on what the room rate includes. Once on the hotel's information page, each room type displayed will state what is included in the price you pay.

Do you charge a payment processing fee?
Yes. All ferry ticket bookings carry a 3% payment processing fee, regardless your method of payment. Your bank may also levy a transaction fee for making an international payment. In such cases we advise you to contact you bank or credit card issuer for more information.

 

Website Security & Privacy Policy

How do I know your site is secure?
Once you have booked through StMartingbookings.com, your details are stored on our secure server, which cannot be accessed by anyone external to our company. These details are protected by the latest SSL (Secure Socket Layer) technology, which is independently certified by Global sign. The hotel booking side of our website is powered by Agoda.com and Booking.com; see their Terms and Conditions, Privacy Statement, and FAQ's for more information.

What do you do with my personal information?
For ferry bookings your details will be passed to the ferry company. Your credit card details will be securely dealt with by the payment processing companies. Any information entered into the online booking page is securely encrypted and protects your personal information from being tampered with. We will keep your card details on file indefinitely after you have made a reservation. This is to assist in any customer service issues that may arise and to ensure that we meet any legal requirements relating to tax, etc.

 

Miscellaneous

Who is StMartinbookings.com?
We've taken more than 15 years’ business and tourism experience and combined this with over 10 years in-depth knowledge and experience in web design and management. The result is StMartinbookings.com, the easiest way to book not only your transport between the islands but also your accommodation at some of the most popular destinations in the St Maarten region and its neighbouring islands.
Our aim is to provide you with efficient and safe ferry transfers along with the best selection of holiday accommodation, hotels and resorts, while ensuring you get very best rates and discounts. We also provide specific information about the islands to help make your holiday as enjoyable as possible.

Do you offer airport transfers?
Airport transfers to/from the purpose-built St Maarten-Anguilla Dock are currently only offered to customers travelling between St Maarten and Anguilla with our partners Calypso Charters and Funtime Charters.

How do I leave feedback about the StMartinbookings.com site?
We would really appreciate any comments/ feedback you have on the StMartinbookings.com site. You can use the form on our Contact page or email us at [email protected] to give us any feedback you have.

How do I report a technical issue?
If you experience any problems while on StMartinbookings.com please let us know and we will try and fix the issue straight away. Send us an email to [email protected]

How do I leave a hotel review?
We suggest that you use one of the popular review websites like ‘TripAdvisor’.